The National Academy of Medicine recently released a report urging everyone to have a primary care physician. The report went on to recommend that telehealth could have a role to play in this expansion of primary care.

SteadyMD’s chief physician is Dr. Josh Emdur. SteadyMD offers virtual primary care, as well as telehealth to employers and businesses. Healthcare IT News interviewed Mr. Emdur in order to get his thoughts on the topic.

Q. Q. What can virtual care do to help?

A. Access to professional medical care is easier with virtual care. While the Internet provides access to medical information for everyone, “Doctor Google” can prove dangerous. Virtual care is a way for patients and their primary care doctors to communicate with one another to receive professional, personalized medical care.

Virtual care allows for a multimodal approach to healthcare. Patients can be reached wherever they are by using virtual care. This includes via chat, phone, video or chat. It also streamlines scheduling for in-person appointments.

My personal mission to improve the health and well-being of society is to provide primary care that’s accessible, affordable, high quality, and convenient for all. Virtual care gives clinicians all the tools and processes necessary to provide high-quality primary care at scale.

Q. Q.

A. Virtual care became a reality for many physicians during the pandemic. Telehealth providers can now offer doctors jobs that give them more autonomy and freedom, as well as remote work.

Physicians aim to help as many people in a day as possible with minimal headaches. Leaders in telemedicine will design software and processes that allow physicians to give exceptional care and improve patient experience.

One must have autonomy in one’s work and be able to continuously improve. Also, it is essential that you believe what you are doing is important. Telemedicine allows physicians to access all three of these qualities, if done right.

Q. What is virtual care’s place in the future of healthcare, and how will it fit in with in-person care?

A. We learned from the COVID-19 pandemic that virtual care is an effective way to manage many medical conditions. It is possible for physicians to see more patients than 20 patients daily in their clinic by using the right processes.

Virtual care is being integrated into the American healthcare system as we speak. According to me, “going the doctor” will soon become synonymous for “virtual and telehealth.” I like the term “connected care,” which means patients can use technology to improve their access and relationship with their doctor and healthcare team.

Virtual care will ultimately be decided by the patient, but I don’t think we can go back to the old way where every patient must come in for a visit.

While virtual care is not appropriate for all conditions, technology can facilitate seamless access to healthcare. Once the patient has been placed in the virtual office, the care team will be able to work with the patient to get him to the right spot, for the right test, and for a correct procedure, all at the same time.

Twitter: @SiwickiHealthIT
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Healthcare IT News (HIMSS Media) is a HIMSS Media publication.

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